The first step is to call and schedule it with your provider.

For many people today, telemedicine is a convenient and effective way to see their healthcare provider. Before beginning your TeleVisit, make sure that you:

  • Have an active Patient Portal account, with username and password
  • Set aside a secure, private location

To begin your Televisit, follow these easy steps:

  1. “Arrive early” by logging in to your PatientPortal. If you can’t access the Portal, you can also begin your appointment through the reminder link sent to your email.
  2. Click “Join TeleVisit” in your patient dashboard (or email reminder).
  3. Fill out any patient questionnaire, and provide requested personal information.
  4. Click “Proceed” to check your computer’s speed and ability to support a TeleVisit. If your computer does not have a webcam(most do), you will need to attach one or download the healow app on your mobile device or tablet. Find us using our unique code on the healow app: EEHBAA
  5. Click “Start TeleVisit” to enter the virtual waiting room.
  6. Your physician will begin the face-to-faceTeleVisit, and disconnect when the visit ends.